Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5475 Someone from NSW thinks vodafone is DISGRACEFUL at 27 Dec 2010 10:20:42 PM
I'm with 3 ...which as we all know has joined with Vodafone.
- After 24months we ordered upgrades for our 2 mobile phones. Rather than upgrades they added 2 NEW NUMBERS to my account. After about 4 hours of phonecalls they finally accepted that it was their mistake and said that they will remove the 2 numbers from my 'next' bill.
- As one of the new phones ordered was an iphone, they were reluctant to let me keep my number...to do so, I had to buy a simcard from another company...transfer my number to that company and then fill out a 'porting form' and transfer it back to 3 (like I don't have better things to do with my time.)
- On top of that, as I'm on the old cap and they didn't upgrade it when they should of (Signed the 15th Nov. for the start of Dec 10) I'm currently having to pay for internet usage that I DON'T BELIEVE I SHOULD HAVE TO PAY FOR AS MY CAP SHOULD OF COMMENCED ON THE 10TH DEC NOT 10TH JAN!!
- After 24months we ordered upgrades for our 2 mobile phones. Rather than upgrades they added 2 NEW NUMBERS to my account. After about 4 hours of phonecalls they finally accepted that it was their mistake and said that they will remove the 2 numbers from my 'next' bill.
- As one of the new phones ordered was an iphone, they were reluctant to let me keep my number...to do so, I had to buy a simcard from another company...transfer my number to that company and then fill out a 'porting form' and transfer it back to 3 (like I don't have better things to do with my time.)
- On top of that, as I'm on the old cap and they didn't upgrade it when they should of (Signed the 15th Nov. for the start of Dec 10) I'm currently having to pay for internet usage that I DON'T BELIEVE I SHOULD HAVE TO PAY FOR AS MY CAP SHOULD OF COMMENCED ON THE 10TH DEC NOT 10TH JAN!!