Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5489 Someone from SA thinks vodafone is at 27 Dec 2010 10:27:03 PM
since joining 2 years ago we have had doubled up account billings, my partners first phone just died on him within 2 months they sent it to a repair centre but couldn't be fixed & then they made us payout the phone even though it wasn't our fault & then he got a new phone & then they started billing us for internet t.v on his phone when he wasn't even signed up for it, we rung the customer service & they were no help at all!! this went on for like 6 months where he was getting these rediculous bills for like $150 a month & the fukin joke was that we couldn't even access the internet on his phone!!! but getting billed for it! this all happened in 2009 & now my partner got the iphone3 in june this year & he broke the phone & they had to replace it with a new one that now has so many problems like taking 45 mins to connect onto the internet, no service & also i have tried to ring him 3 times this week & so have other people & a voice comes on saying that his phone is dissconnected, but then an 1/2 hour later u ring it again & it's working fine! How do u get that!!!! we r VERY UN HAPPY CUSTOMERS!!!! & WHEN MY PHONE CONTRACT COMES UP IN MARCH IM CHANGING TO TELSTRA. VODAFONE IS VODAFAIL!