Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5513 Someone from NSW thinks vodafone is Rubbish at 27 Dec 2010 10:38:42 PM
I have been with vodafone for over 4 years now and only recently signed up to a 2 year contract (10 months ago) at first I had slight problems with my network in certain areas. Approx 6 mmonths ago I went overseas and put my phone on roaming for a few days. During that time I was unable to make calls or recieve any messages without switching my phone of and back on to recieve coverage for only 2 min. After I got back I tried to make it clear to customer service that there network did not provide me the service it promises and felt the need to be compensated, this however was ignored and in order to avoid the headache I paid the bill. Soon after that I was losing reception and calls were dropping out and to make matters worse I had no reception in my house at all. And it doesnt end there, to add to this failed promise of great service, calls would drop out and people would not be able to reach me as my phone was unavailable due to lack of reception.
I have spent numerous hours on the phone to customer service and at first my complaints were ignored. Infact on numerous ocassions whilst I was on the phone to Vodafone the call would drop out and yet that was not an enough excuse for them to assist me. Therefore I remained persistant and noted down any time I had no reception and anytime my calls would drop out. I was then told to get a sim change assuming that my new sim had a problem. So this was done anyway but the problem remained. eventually my network issues were investigated and in the mean time I made it clear that I would not be paying my bills untill I recieve the service promised by vodafone, I also asked to have my plan cancelled, however vodafone promised to have the network up and running properly again within the next month and that if this was not provided they would gladly cancel my plan. In the mean time, they credited me on my bills and I didnt pay 4 months worth of bills. Now they have credited me with $100 a month and I am expected to pay the difference even though the network problem is still there.
I have spent numerous hours on the phone to customer service and at first my complaints were ignored. Infact on numerous ocassions whilst I was on the phone to Vodafone the call would drop out and yet that was not an enough excuse for them to assist me. Therefore I remained persistant and noted down any time I had no reception and anytime my calls would drop out. I was then told to get a sim change assuming that my new sim had a problem. So this was done anyway but the problem remained. eventually my network issues were investigated and in the mean time I made it clear that I would not be paying my bills untill I recieve the service promised by vodafone, I also asked to have my plan cancelled, however vodafone promised to have the network up and running properly again within the next month and that if this was not provided they would gladly cancel my plan. In the mean time, they credited me on my bills and I didnt pay 4 months worth of bills. Now they have credited me with $100 a month and I am expected to pay the difference even though the network problem is still there.
27 Dec 2010 10:41:30 PM: Don't pay and contact the TIO