Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5539 Someone from ACT thinks vodafone is I can't tell how fail it is, most of you shouldn't have been issued with pen licenses in the first place. at 27 Dec 2010 10:49:19 PM
A shame to see so many frustrated people, however from the perspective of a slight nerd - If you research a purchase you'll generally have a vastly more pleasant experience!
EXAMPLE:
The utter stupidity about complaining about the quality of online gaming using a USB dongle puzzles me. Everybody who can google search can find out the average ping of a mobile broadband device, and can see that Telstra can't even provide suitable speeds (on mobile broadband devices) for this pursuit. Hi ADSL2+.
People who think the Vodafone network (or any mobile network) is anything similar to the balloon full of words in the Vodafone 'infinite' plans ad need to do some reading. Congestion in South Melbourne does not influence the northern suburbs, as such a cable unplugging in Perth almost certainly has nothing to do with your (potentially valid!) problem.
I use TPG and Vodafone, TPG has no retail contact, only an offshore call centre. I do not enter Vodafone retail stores (webshop has delivery and a discount- why line up getting angry?), I attempted to contact the Vodafone call centre on ONCE before discovering that dialling ##002# cancels call diverts. I guess what I'm saying is if you want a premium product, you should pay for a premium product - with it often comes premium service.
Apart from that, I would like to suggest that if the complaint includes the term "Vodaphone" the comment should also be removed because this person clearly isn't fit to be engaging in public discourse.
Finally if you DO have a valid complaint- keep up the crying, its sad that this works (see Optus after launching the iPhone 3G and the now (relative) success of the "Open Network") but it will lead to VODAPHONE hopefully addressing it and I look forward to the network upgrades. (If you're reading Nigel, WHAT ABOUT AN LTE NETWORK PLZPLZPLZ)
Thanks for reading my comment, and thanks for a hilarious bit of reading if you already posted :-)
EXAMPLE:
The utter stupidity about complaining about the quality of online gaming using a USB dongle puzzles me. Everybody who can google search can find out the average ping of a mobile broadband device, and can see that Telstra can't even provide suitable speeds (on mobile broadband devices) for this pursuit. Hi ADSL2+.
People who think the Vodafone network (or any mobile network) is anything similar to the balloon full of words in the Vodafone 'infinite' plans ad need to do some reading. Congestion in South Melbourne does not influence the northern suburbs, as such a cable unplugging in Perth almost certainly has nothing to do with your (potentially valid!) problem.
I use TPG and Vodafone, TPG has no retail contact, only an offshore call centre. I do not enter Vodafone retail stores (webshop has delivery and a discount- why line up getting angry?), I attempted to contact the Vodafone call centre on ONCE before discovering that dialling ##002# cancels call diverts. I guess what I'm saying is if you want a premium product, you should pay for a premium product - with it often comes premium service.
Apart from that, I would like to suggest that if the complaint includes the term "Vodaphone" the comment should also be removed because this person clearly isn't fit to be engaging in public discourse.
Finally if you DO have a valid complaint- keep up the crying, its sad that this works (see Optus after launching the iPhone 3G and the now (relative) success of the "Open Network") but it will lead to VODAPHONE hopefully addressing it and I look forward to the network upgrades. (If you're reading Nigel, WHAT ABOUT AN LTE NETWORK PLZPLZPLZ)
Thanks for reading my comment, and thanks for a hilarious bit of reading if you already posted :-)