Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5540 Someone from NSW thinks vodafone is Poor at 27 Dec 2010 10:49:21 PM
No mobile data for 2 days error msg 'unable to connect to server', haven't been able to make outgoing calls or sms for same period error msg 'call barring activated on service/account' - checked settings on ph. definitely not by me. Thinking problem would be rectified asap I put up with until rang '1555' (can only call Voda) 5pm this arv left msg for callback still waiting 12mn. Been fighting 2+mths for call credits to be applied - everytime I ring to ? I get a new excuse or fobbed off - nobody ever records customer call notes - this dates back to deal advertised at time/promises that influenced me to change network to Voda. Also Voda USB modem has v poor reception in my Nth Sydney unit - rarely able to video stream even 240p. When I called customer care was told that as long as reception has 1 bar this is acceptable to voda + speed issues due to using internet at peak times. Thanks voda I'll try + avoid watching any videos during your 7am-10pm peak times. 2 bills auto paid to date 1 over, 1 under - can't trust. Live in hope of improvements - only 21 months to go.