Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5553 Someone from VIC thinks vodafone is Like totally. at 27 Dec 2010 10:53:50 PM
I joined Vodaphone's mobile broadband service earlier this year. Big mistake. Terrible service constantly with drop outs almost every 10 minutes. I was given the option of breaking my contract without any costs, because of the 'lack of service' in my area (I live in central Melbourne-go figure!!). I agreed to this, except when they tried to organize a return pack for the USB stick, they couldn't find my address! Even though I have received bills from them! After a painful 20 minutes, I was told I would need to go to my local council to 'verify' my address, even though I have lived here for more than 4 years and have no issues with any other company sending me mail. Eventually I asked to speak to a supervisor, who was still adamant my address didn't exist (despite also being a Vodaphone mobile customer). My address didn't exist when they did a google search, even though when I do a google search, remarkable it shows up!! My anger was huge by this point and I was screaming down the phone at how incompetent the company are and how it wasn't my problem their systems are crap. Bare in mind that this call had been going for 40 minutes, plus 20 minutes wait on hold, plus around another 20 minutes of hold time trying to get through on previous attempts, where the call had cut out before I had spoken to someone.
Eventually the supervisor put me through to a different department, for unknown reasons, where I had to explain the situation to some poor guy. He was perhaps the most useful and pleasant person I have ever dealt with at Vodaphone and man, there have been alot of calls. He checked my address and found it within seconds and the situation was rectified. I asked him, indeed pleaded with to tell me why he was able to do something, that two other people, including a 'supervisor' couldn't do!! He was at a loss for words and I think felt genuinely embarrassed.
This is a short hand 'family' version of the WORST interaction I have EVER had with a company. It took me hours to calm down after this. And don't get me started about the 80 minute long phonecall I had when I wanted to get an iphone or about the 50 minute phonecall where no-one could work out my wrongly charged bill, where I spoke to no less then 4 people. And then there's that god forsaken Lara voice automated service.
The worst customer service ever in the history of bad customer service.
Eventually the supervisor put me through to a different department, for unknown reasons, where I had to explain the situation to some poor guy. He was perhaps the most useful and pleasant person I have ever dealt with at Vodaphone and man, there have been alot of calls. He checked my address and found it within seconds and the situation was rectified. I asked him, indeed pleaded with to tell me why he was able to do something, that two other people, including a 'supervisor' couldn't do!! He was at a loss for words and I think felt genuinely embarrassed.
This is a short hand 'family' version of the WORST interaction I have EVER had with a company. It took me hours to calm down after this. And don't get me started about the 80 minute long phonecall I had when I wanted to get an iphone or about the 50 minute phonecall where no-one could work out my wrongly charged bill, where I spoke to no less then 4 people. And then there's that god forsaken Lara voice automated service.
The worst customer service ever in the history of bad customer service.