Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5573 Someone from VIC thinks vodafone is WHAT HAPPENS WHEN YOU CALL VODAFONE. at 27 Dec 2010 11:05:16 PM
WHAT HAPPENS WHEN YOU CALL VODAFONE ???????????????????
After more than three rounds of automated menus you are offered "if you are thinking of leaving Vodafone" strangely also on option "4". When you eventually get through there is silence on the line as the unnamed operator waits for you to say something.
I never find out the person im speaking to.
It appears (and I still struggle to believe this is true) that the sole purpose of option 4 at Vodafone is to tell the customer they can't leave for reason a, b or c or indeed to explain they may leave but must first pay an exhorbitant sum of money for the priviledge.
my guess is that when the service is crap it's because some clever chap has worked out a tolerance threshold and has calculated the likely impact of churn on revenue (a bit like Ed Norton's character in Fight Club working out whether or not to issue a recall on a car model which has just crisped its passengers...) and has worked out that if you keep your shit below this threshold you make more money by ignoring and abusing your customers.
Their customer service and plans have gotten worse. Vodafone has no landline infrastructure to maintain so they should be able to offer far better prices than Telecom.
After more than three rounds of automated menus you are offered "if you are thinking of leaving Vodafone" strangely also on option "4". When you eventually get through there is silence on the line as the unnamed operator waits for you to say something.
I never find out the person im speaking to.
It appears (and I still struggle to believe this is true) that the sole purpose of option 4 at Vodafone is to tell the customer they can't leave for reason a, b or c or indeed to explain they may leave but must first pay an exhorbitant sum of money for the priviledge.
my guess is that when the service is crap it's because some clever chap has worked out a tolerance threshold and has calculated the likely impact of churn on revenue (a bit like Ed Norton's character in Fight Club working out whether or not to issue a recall on a car model which has just crisped its passengers...) and has worked out that if you keep your shit below this threshold you make more money by ignoring and abusing your customers.
Their customer service and plans have gotten worse. Vodafone has no landline infrastructure to maintain so they should be able to offer far better prices than Telecom.