Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5574 Someone from WA thinks vodafone is Made of fail at 27 Dec 2010 11:05:36 PM
The company I work at uses Vodaphone for their mobile phones and wireless dongles and the whole company concurs that the service on both is crap - we regularly joke about it when we aren't too angry to talk. Any attempts to contact their support is fruitless and a complete joke - they will put you on hold forever, transfer you into a black void, tell you you rang the wrong number, or just cut you off, forcing you to call back and go through the process again - absolutely absurd. The phone service is barely audible a lot of the time, and the wireless dongles take a good 5 minutes just to find the device and create a connection on Windows 7, often dropping out a few minutes later. Oh, and the wireless dongle killed my Mac after installing Vodafail's software on it - system failed to boot afterwards.