Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5577 Someone from NSW thinks vodafone is Way Out... at 27 Dec 2010 11:07:32 PM
Here is the break through I had... 6 months ago I asked Lara to put me through to Cancellations and Upgrades. Funnily enough I actually spoke to an Australian. I registered my complaint and followed up on a weekly basis for 4 weeks. My complaints were related to network coverage, continuous dropouts and poor data services. After the 1st call I was actually told by the rep that vodafone were experiencing network issues for a number of weeks prior to my call. After the 4th call I threatened to go to the TIO. Vodafone waived all early termination charges and let me keep my services on the condition I pay any outstanding charges incurred by me to date. In all I got out of paying $3500 including the cost of a new iPhone. I have since moved to the slightly dearer carrier starting with the letter T but I don't care as their coverage and data services are without fail the best and is vital to my business. Persistence pays off just be patient and follow what I did in how I got out!! Good Luck!!