Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5579 Someone from NSW thinks vodafone is 10/10 at 27 Dec 2010 11:08:37 PM
i have been over charged on my bill. No Vodafail store is authorised to help me. im told the on way to resolve the problem is by calling customer care. i have done so more than 5 time and have waited any where from half an hour to 1 and a quarter hours and had no answer.
not to mention that my internet hardly ever works and the last BB storm i bought from them shat itself after a month and they wouldnt replace it.
not to mention that my internet hardly ever works and the last BB storm i bought from them shat itself after a month and they wouldnt replace it.
27 Dec 2010 11:30:41 PM: omg i experience the exact same thing, thing is i check how much i spend EVERYDAY to see if i spend more than what my plan covers and i am still over charged EVERY MONTH! UNBELIEVABLE
27 Dec 2010 11:39:05 PM: I had the exact same problem with the BB but I was using a BYO modem. I just could not connect. Called customer service and they blamed it on my modem and said that only their modem could work. The thing was, my modem worked with other providers well enough. I asked for a refund as I was on prepaid. They offered me an extension but I declined. What's the use of extending when it did not work. I am still waiting for their refund.
27 Dec 2010 11:40:11 PM: same i got charged $173 jus in less than 3 weeks..which led to calling me to the customer service over n over again n they cant tell what i'm charged for..SHOCKING