Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5601 Someone from WA thinks vodafone is Dial up would be better at 27 Dec 2010 11:30:09 PM
I have a prepaid wireless broadband dongle, it usually shows very good or excellent signal(I could almost hit the tower with it if I threw it hard enough), but net speed of my 7mbps connection is usually less than 200kbps, often below 20 and sometimes around 2kbps. So much for emails with attachments, most websites are unusable(timed out) and video is out. To make it worse, when I run out of credit I can't pay through it, I have to use another computer with an Optus dongle to pay Vodafone. The icing on the cake is that I pay $100 credit, and get between 500mb and 7gb of data(it seems to depend on the way I hold my tongue or something). I emailed them with my complaint and got a reply back telling me that their network is really great and marked my issue as solved. Guess what vodafone, this customer is going elsewhere, you FAILED!