Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5610 Someone from QLD thinks vodafone is Very Fail at 27 Dec 2010 11:39:20 PM
It has all heppen to me......Vodafail i have been with for maybe 8 years same number.They convinced me to go on a plan from pre-paid i was only using $49pre-paid per month some months i couldnt even use it all. Once on a plan my largest bill without making any more calls was neary 650.00 for the month when contacting Vodafail i was told that oh the call connection is more the per min rate is more all things they never told me when some random contracting company Vodafail shop which Vodafail dont own told me i had to contact Vodafail to complain. Well god dam Vodafail didnt put me on the contract some random company did and they dont give a rats once they have signed you up. IM TELLING ALL OF YOU TO GO INTO THE SHOPS COMPLAIN AND IF THEY TELL YOU TO CALL VODAFAIL SAY YOU SIGNED ME UP YOU FIX IT NOW OR I WONT LEAVE!!!!!!!
By doing this my contract was cancelled....I have had days when i send a single text and it sends it over five times when ive not sent it more than once i recieved messages back from friends saying ok ok i got it ok!!! This used my credit and i want it back! Also calls that seem to drop out Voda to Voda after 20 mins or so this is a very common one i gues Vodafail wants us to call back again and again and pay the reconnection fee.... AS for Lara we cant talk to anyone Lara now forces us to listen to advertising when we are trying to call for customer service or recharge i have a life and am sick of Lara using it up without my consent get rid of her and the dam call centre in some foriegn country i would like to talk to someone that has been primmed to fake the Aussie lingo and pretend they are around the corner what ever happen to the truth. Vodafail tell us the truth and we may not have gotten thhis angry.And i have a computer i dont want part of my phone credit taken in downloads i dont use my phone to surf or go on the net i want full phone credit avaliable again as there is now no pre-paid wihout it!I hope this can make a difference cause i aint listening to the lip service BS that Vodafail CEO or other corp gooses are saying cause i have had these issues ever since starting with them it aint new Vodafail stop lieing you have always provided the same bad service from the beginning....Ash
By doing this my contract was cancelled....I have had days when i send a single text and it sends it over five times when ive not sent it more than once i recieved messages back from friends saying ok ok i got it ok!!! This used my credit and i want it back! Also calls that seem to drop out Voda to Voda after 20 mins or so this is a very common one i gues Vodafail wants us to call back again and again and pay the reconnection fee.... AS for Lara we cant talk to anyone Lara now forces us to listen to advertising when we are trying to call for customer service or recharge i have a life and am sick of Lara using it up without my consent get rid of her and the dam call centre in some foriegn country i would like to talk to someone that has been primmed to fake the Aussie lingo and pretend they are around the corner what ever happen to the truth. Vodafail tell us the truth and we may not have gotten thhis angry.And i have a computer i dont want part of my phone credit taken in downloads i dont use my phone to surf or go on the net i want full phone credit avaliable again as there is now no pre-paid wihout it!I hope this can make a difference cause i aint listening to the lip service BS that Vodafail CEO or other corp gooses are saying cause i have had these issues ever since starting with them it aint new Vodafail stop lieing you have always provided the same bad service from the beginning....Ash