Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5638 Someone from NSW thinks vodafone is megafail at 28 Dec 2010 12:06:57 AM
I left Vodaphone because every time I called their call Center I got an Indian operator who would never solve my problems. When I asked to speak to someone in Australia they said they didnt have the ability to do so. A telecommunications company that cant transfer a call to its head office. Useless! What happens is that a contractor in India doesnt want Australian management to know how bad its service really is so nothing ever gets mentioned or done to correct the poor service. Its only when things hit the fan does management in Australia find out there is even a problem.
28 Dec 2010 12:23:36 AM: so very true...my call last week to 'vodacrap' was a great example. I ask to talk to the Indian's team leader and he kept saying he could me, so I asked again and he offered me a discount, then I told him that I won't pay my bill unless i talk to someone more important than him and to stop f###ing me around and don't f###ing call me 'sir' one more time and that the very next word i want to hear is from the voice of your manager. I got the manager after all that and a headache from yelling at the stupid level 1 customer service idiot. It still sounded like he was in Indian still!