Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5639 Someone from NSW thinks vodafone is Disgraceful at 28 Dec 2010 12:07:51 AM
I am from syd and have signed up for my second contract in a row with them and thinking to myself the issues i had with the old phone were just that..WITH THE OLD PHONE ...but they were not!!! Its Vodafones CRAP service
I am only 20 years old and my original contract was 114 unlimited - The service was nothing short of HORENDOUS between call droputs and almost 0 3G Network coverage but stupid me thought "Well if i get a new contract and a new phone then all the issues should be resolved". Unfortunately for me that wasnt how it panned out.
Signing up to Vodafones 79 cap proved no difference - and even with the new phone.I decided to call Vodafone and spoke to a "Rick" and after explaining to him my situation i simply wanted out of the contract because i am not getting the service that i am paying for. Though do you think that was good enough?????
"Rick" then said "oh ill call you back tomorrow with a resolution" Surely enough that did not happen till several days later in which he said "i left you a voicemail" - (so did i not get the voicemail cause of their shitty service or was he lying?) He then proceeded to try and trouble shoot the device with me...WHAT MORE CAN YOU DO TO A PHONE BUT RESET NETWORK SETTING AND REBOOT!!! I have tried to reboot and reset every single component but it never changed a thing!!!!!!!!!
The part that REALLY pissed me off:
Rick then asked me questions and he said the main part is for me to tell him exactly which calls have failed in the last few days under what numbers and at what time... IS THIS A FU**ING JOKE? IF THERE SUPPORT WS IN AUS I WOULD HAVE DRIVEN THERE AND SHOWN HIM WHAT TIME IT IS!!! At that time i was so frustrated with what he'd asked me to do i just left it... i felt i had NO chance with these people and just had to stop and quit there...I mean...the customer service guy himself had NO clue..he had to hang up and call me backabout 5 times with answers.
Until i came across this site!!!! PLEASE lets voice this so we can at least get what we deserve...and thats good service and at bare minimum - WHAT WE PAY FOR!!
Summary of what i experience:
Late or no voicemails being received
FREQUENT drop out of calls
Texts not being sent and having to restart the phone or reset the service
"NO SERVICE" displaying in which a restart would have to take place yet again!
I can come up with plenty more if you need me to!
If there is a way i can get some help to fight these giants please contact me on anthony@djanthum.com THANKS for your help!!
I am only 20 years old and my original contract was 114 unlimited - The service was nothing short of HORENDOUS between call droputs and almost 0 3G Network coverage but stupid me thought "Well if i get a new contract and a new phone then all the issues should be resolved". Unfortunately for me that wasnt how it panned out.
Signing up to Vodafones 79 cap proved no difference - and even with the new phone.I decided to call Vodafone and spoke to a "Rick" and after explaining to him my situation i simply wanted out of the contract because i am not getting the service that i am paying for. Though do you think that was good enough?????
"Rick" then said "oh ill call you back tomorrow with a resolution" Surely enough that did not happen till several days later in which he said "i left you a voicemail" - (so did i not get the voicemail cause of their shitty service or was he lying?) He then proceeded to try and trouble shoot the device with me...WHAT MORE CAN YOU DO TO A PHONE BUT RESET NETWORK SETTING AND REBOOT!!! I have tried to reboot and reset every single component but it never changed a thing!!!!!!!!!
The part that REALLY pissed me off:
Rick then asked me questions and he said the main part is for me to tell him exactly which calls have failed in the last few days under what numbers and at what time... IS THIS A FU**ING JOKE? IF THERE SUPPORT WS IN AUS I WOULD HAVE DRIVEN THERE AND SHOWN HIM WHAT TIME IT IS!!! At that time i was so frustrated with what he'd asked me to do i just left it... i felt i had NO chance with these people and just had to stop and quit there...I mean...the customer service guy himself had NO clue..he had to hang up and call me backabout 5 times with answers.
Until i came across this site!!!! PLEASE lets voice this so we can at least get what we deserve...and thats good service and at bare minimum - WHAT WE PAY FOR!!
Summary of what i experience:
Late or no voicemails being received
FREQUENT drop out of calls
Texts not being sent and having to restart the phone or reset the service
"NO SERVICE" displaying in which a restart would have to take place yet again!
I can come up with plenty more if you need me to!
If there is a way i can get some help to fight these giants please contact me on anthony@djanthum.com THANKS for your help!!
28 Dec 2010 12:20:18 AM: this is exactly what happened to me, they must have same scripting to read. They never called me back - I ended up giving them them my home# as we kept dropping out! Unbelievable they are thieving liars!! I agree, we must do something soon!