Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5651 Someone from VIC thinks vodafone is Painful at 28 Dec 2010 12:22:42 AM
Prepaid broadband (Mobile and USB) - never seen the connection bar go beyond 3bars
Tried calling vodafone to configure my internet again, spent hours on the phone with vodafone support with the phone finally not able to even recognise any network and completely locked out - thanks to the earth shattering level of support to completely ruin the phone settings. also vodafone asking me to call back next day to get the issue resolved as they din't have an immediate solution.
Finally had to format the phone and lost all data before getting it to recognise the network - all on my own by reading from the internet.
But I seem to notice these issues only for the last 6 months - prior to that it was all fine.
Tried calling vodafone to configure my internet again, spent hours on the phone with vodafone support with the phone finally not able to even recognise any network and completely locked out - thanks to the earth shattering level of support to completely ruin the phone settings. also vodafone asking me to call back next day to get the issue resolved as they din't have an immediate solution.
Finally had to format the phone and lost all data before getting it to recognise the network - all on my own by reading from the internet.
But I seem to notice these issues only for the last 6 months - prior to that it was all fine.