Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5661 Someone from ACT thinks vodafone is 100% just ripping customers at 28 Dec 2010 12:30:52 AM
was called by a vodafone salesperson on my mobile promised 3 months waiver of fee charges,insurance to be included, no charges for first three months recieved phone with no bills or proof of purchase my first bill $154.86 called customer service informed being charged for the first month and the following month and asked about insurance just a reply by the insurance service that its not mentioned in your account so we cannot offer you as you have started using the phone. 4 months old phone charged phone in the morning no usage but falls low within 12 hrs which is just 4 months old. billing charges first $154.84 next bill $223.85 then 111.11 and last $ - 26.90 Called customer service and complained and requested to speak to the manager asking for cancellation but was said they are busy will get back to you in 48 hrs haven't settled the bills other than my first bill and 2 months passed no reply. Network cannot have a long conversation for 30 mins just cuts off and mobile internet takes ages to open with most attempts being requested to retry.
28 Dec 2010 12:35:09 AM: sorry thats is posted from victoria guys ACT was an accident