Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5663 Someone from VIC thinks vodafone is Switch Carrier at 28 Dec 2010 12:34:32 AM
I live in regional Vic and up until August 2009, I was with Vodafone. As Metropolitan areas are now discovering, regional Vic has been suffering non existent coverage for some time. The final act for myself came when speaking with a Customer Service Representative. I complained that I had zero signal out of doors and never had any 3G coverage. His response was that they (Vodafone) don't see regional centers as important to their business and had no immediate plans on improving the service to these areas. To say I was dumb struck is an understatement. Realised then that this company does not value all of it's customers. Having three months left on my contract, I unlocked my phone, sold it and threw away the sim. I paid the remaining months as normal and contracted to another carrier. With recent revelations, it has become quite evident that Vodafone treat all of their customers with contempt and the best remedy towards a company like this is to walk away. I will never use their service again and hope others do the same. Jurgen