Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5687 Someone from WA thinks vodafone is shameeeee at 28 Dec 2010 01:13:42 AM
Just got a brand spanking new iPhone 4 on Christmas Eve with all the bells and whistles and a substantial mobile internet data plan- one that I can't use and that they are happily charging me for! Now I am not an idiot, I reset the phone, re-inserted the sim, installed the updates blah blah blah- the phone is fine.
I decided to bypass the multiple hour wait in the call centre and go straight to a store, after them fumbling around and discovering their store sim worked in my phone, I was then told that due to the overwhelming amount of new customers in the Christmas period it would take around a week to get some internet on this thing! Yet I am paying for a service that apparently provides internet!? It just doesn't make sense and I can't be running around trying to find wi-fi all the time, an iPhone without internet is just redundant.
I decided to bypass the multiple hour wait in the call centre and go straight to a store, after them fumbling around and discovering their store sim worked in my phone, I was then told that due to the overwhelming amount of new customers in the Christmas period it would take around a week to get some internet on this thing! Yet I am paying for a service that apparently provides internet!? It just doesn't make sense and I can't be running around trying to find wi-fi all the time, an iPhone without internet is just redundant.
28 Dec 2010 01:28:19 AM: bring it into another store they can add internet on it through the system.