Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5690 Someone from WA thinks vodafone is load of crap!! at 28 Dec 2010 01:17:11 AM
I have been a loyal vodafone prepaid customer for about 10 years and honestly i dont know why im still with them, i have noticed more recently vodafone is consistantly going down hill. I recharge with $49.00 each fortnight so its pretty obvious they profit from my dislike of bills. Their customer service is an absolute joke, only last week i had to call them waiting for 115minutes to speak to someone be told by the representative i would be paying for the call. Prior to calling i waited in a vodafone shop for 30mins to be told sorry we cant access your details in store you have to call. F**kin annoying!! Love how they had the nerve to send a text apologising for network problems the other Saturday...5 days later with no mention of the free call compensation. The internet data service is unreliable, calls always drop out and the 'vodafone to vodafone' they promote is utter bullshit. Vodafone pick up your act & start showing some loyality back to your customers!!!!
28 Dec 2010 01:25:47 AM: Calling customer care is free you dont get charged...
28 Dec 2010 01:35:12 AM: the vodafone shop gave me a 1300 number to call so it wasnt free but yer still doesnt change the frusteration having to deal with customer service!
28 Dec 2010 01:37:44 AM: 1300 is a free call...
28 Dec 2010 01:38:37 AM: I rather PAY to call them if they will answer the call within 5 mins.
28 Dec 2010 01:51:05 AM: 1300 numbers are NOT free. The usual charge is a 30c flat fee