Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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571 Someone from NSW thinks vodafone is Has changed for the worse at 17 Dec 2010 07:45:03 PM
For years I've been convinced that the regularity of dropped calls is to charge more connection fees (i beleive this applies to all providers), when you're on a CAP initially it's not a big loss but over a month it really starts to add up and becomes a good revenue raiser for VF.
Website performance has always been dreadfully slow and I've noticed the recent revamp to the look and feel of the site but I think they have the wrong priorities as there has been zero improvement to performance. For the last two months I've been sent a bill for 'actual' calls made including international, the bill was $300 when I'm on a $69 CAP. They reversed the charge after calling on two occasions and waiting in the IVR queue for an unacceptable amount of time. I also logged a complaint by email (which wasn't easy to find) which was acknowledged by an automatic reply but I never received any further communication. Now I have to go thru the process all over again this month. Basically VF and their offers are pretty good only when something doesn't go wrong because they don't seem to have the processes or resources in place to service exceptions. Unfortunately when you're in a contract your hands are tied and they know it.
Website performance has always been dreadfully slow and I've noticed the recent revamp to the look and feel of the site but I think they have the wrong priorities as there has been zero improvement to performance. For the last two months I've been sent a bill for 'actual' calls made including international, the bill was $300 when I'm on a $69 CAP. They reversed the charge after calling on two occasions and waiting in the IVR queue for an unacceptable amount of time. I also logged a complaint by email (which wasn't easy to find) which was acknowledged by an automatic reply but I never received any further communication. Now I have to go thru the process all over again this month. Basically VF and their offers are pretty good only when something doesn't go wrong because they don't seem to have the processes or resources in place to service exceptions. Unfortunately when you're in a contract your hands are tied and they know it.