Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5714 Someone from QLD thinks vodafone is the dictionary definition of fail at 28 Dec 2010 02:11:01 AM
I have been a vodafone Customer for 8 years, I regretably just signed another 2 years (Iphone 4... can't blame me) and they were ok up until about a month ago... now there is NO customer service in Australia anymore.... AT ALL!! nothing!!! all customer support is now offshore... don't get me wrong, they try their hardest to help you but they CANNOT 'understand' you... they understand words and their meanings but they don't 'understand' what you are asking most of the time. I will leave vodafone if this keeps up
28 Dec 2010 06:00:44 AM: That's because they are READING ALL THEIR ANSWERS FROM A LAMINATED CARD! They have NO IDEA what your problem is, they recite some rubbish they are told to recite AND HOPE YOU GO AWAY! Often they answer completely unrelated problems you didn't even ASK about! They are nothing but trained monkeys, and the sooner Vodafone and OTHER AUSTRALIAN COMPANIES , hire on technical support staff WITH A BRAIN... THE BETTER! OOPS that might mean paying REAL WAGES... can't have THAT!