Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5725 Someone from NSW thinks vodafone is Absolute Pits at 28 Dec 2010 02:36:49 AM
I am now overseas, but I had the worse experience with Vodafone since their stupid merge with 3, ACCC hear this: you should never had approved this. The Australian public hates it. I had been with Vodafone for quite some time now, from the days they had the Metro Wireless plans and then they sold it to Iburst who disappeared and then I am back with Vodafone again since they agressively sold their data services. However I have a voice service with them too.All up I have 3 connections with them, 1 voice and 2 data.
Last month, I remembered I had no data service for a whole 10 days!!!! It was EDGE and then nothing!!
I thought I paid for a 3G service? Their customer service is pathetically overseas, condescendingly gave me a 3rd degree as if I do not know apples from orange after having their service for nearly 3 years now. Even their Australian call centre staff are no better, I had billing issues where they also talk to me in condescending manner and would not offer to help and refused to put me to a manager when I ask for one, The call centre staff (when this was in Australia) told me their managers never ever talk to customers. Also, they never call you back on any issues, the staff told me they are prohibited from making calls to customers as they only take calls coming in so they insist I call them back wait in queue and jam their lines to get updates on my problems. What sort of phone company is this where the staff are not allowed to call the customers to update the customers on a problem they need to solve in the first place? They also made so many errors in my bills for so many months it's not even funny. Also in the past, 2 phones they sent to me were lost in the mail and they refused to believe me even after the courier company told me it was lost, they insist that I wait 4 to 6 weeks to prove that it was truly lost when they could have just called the courier company to ask and they refused but kept challenging me.
Back to the most recent problems, my calls was cut out for no reason in the middle of a conversation and I was thinking it was my phone when indeed now it is a fact that it was Vodafone all this time, very sneaky, never tell the truth. Vodafone, stop lying to people and stop pretending this is something that will go away and stop teaching your staff to be rude to customers when your staff could not handle a problem, which is most of the time; Vodafone's own doing. Also teach your staff never to hang up on a customer. I had calls I made to their call centre, where after waiting and explaining the issues, half way thru, the call was conveniently hung up and they never call you back even though they know how to reach you.
Vodafone, what a load of shit.
Last month, I remembered I had no data service for a whole 10 days!!!! It was EDGE and then nothing!!
I thought I paid for a 3G service? Their customer service is pathetically overseas, condescendingly gave me a 3rd degree as if I do not know apples from orange after having their service for nearly 3 years now. Even their Australian call centre staff are no better, I had billing issues where they also talk to me in condescending manner and would not offer to help and refused to put me to a manager when I ask for one, The call centre staff (when this was in Australia) told me their managers never ever talk to customers. Also, they never call you back on any issues, the staff told me they are prohibited from making calls to customers as they only take calls coming in so they insist I call them back wait in queue and jam their lines to get updates on my problems. What sort of phone company is this where the staff are not allowed to call the customers to update the customers on a problem they need to solve in the first place? They also made so many errors in my bills for so many months it's not even funny. Also in the past, 2 phones they sent to me were lost in the mail and they refused to believe me even after the courier company told me it was lost, they insist that I wait 4 to 6 weeks to prove that it was truly lost when they could have just called the courier company to ask and they refused but kept challenging me.
Back to the most recent problems, my calls was cut out for no reason in the middle of a conversation and I was thinking it was my phone when indeed now it is a fact that it was Vodafone all this time, very sneaky, never tell the truth. Vodafone, stop lying to people and stop pretending this is something that will go away and stop teaching your staff to be rude to customers when your staff could not handle a problem, which is most of the time; Vodafone's own doing. Also teach your staff never to hang up on a customer. I had calls I made to their call centre, where after waiting and explaining the issues, half way thru, the call was conveniently hung up and they never call you back even though they know how to reach you.
Vodafone, what a load of shit.