Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5743 Someone from WA thinks vodafone is 3 out of 10 at 28 Dec 2010 03:44:44 AM
I live in Vic Park,an inner city suburb of Perth and often have low signal strength,due,I suspect, to Vodafone overselling phones and failing to upgrade its network.About a year ago I rang the Telephone Industry Ombudsman wanting to know if they monitored the Vodafone network utilisation(greater than 100% utilisation is bad) and they said NO.
I was in Power Industry and low voltage complaints were monitored by a Regulator,who demanded fixes,the same is needed for telco's.TIO gave me reference number of my complaint and told me to talk to Vodafone.When I did and quoted TIO number they told me that yes,the local network was "voverloaded" and an upgrade was in progress,but could not give delivery date.
My contract expires in July 2011,then I go to Telstra or Optus(have friends on both and they are happy,better coverage).
I was in Power Industry and low voltage complaints were monitored by a Regulator,who demanded fixes,the same is needed for telco's.TIO gave me reference number of my complaint and told me to talk to Vodafone.When I did and quoted TIO number they told me that yes,the local network was "voverloaded" and an upgrade was in progress,but could not give delivery date.
My contract expires in July 2011,then I go to Telstra or Optus(have friends on both and they are happy,better coverage).