Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5749 Someone from NSW thinks vodafone is Atrocious at 28 Dec 2010 04:29:21 AM
I spent two hours, 3 weeks ago, in a Vodafone store in Chatswood with a very helpful customer service guy(thanks Gareth). I was there due to the ongoing appalling level of reception in metro Sydney and the fact that I could no longer send emails from my iPhone 3GS. He spent two hours on the phone with his own fellow Vodafone staff, knowing the very best way to short cut the usual call centre traps and delays and he still got absolutely nowhere!!! I am totally reliant upon my ability to send email from my mobile. I run 3 different business email accounts from that phone and now I can't trust the email service at all. What is most concerning.....and I'm sure is being experienced by many other Vodafone customers is that when you send an email from your mobile, it actually appears in your "Sent Box" as s sent message. The scary thing is that your email NEVER arrives to the intended receiver. You believe you have sent an email, but it NEVER ACTUALLY ARRIVES!!!
This is incredibly frustating and that's before I even get onto the shocking call drop out rate I have been experiencing over the last 3 months. I live in Balmain, 5 minutes from the largest CBD in the country and I can't hold on to a call. I can also identify a minimum of 3 dead spots or drop out zones (guaranteed to fail) in a 5km drive from Balmain to Sydney CBD. How much of a joke can this be??
I have been a very loyal fan of the Vodafone brand for over 15 years, but I am now reaching breaking point. I am doing my best to avoid going to Telstra and would never consider Optus. Vodafone.....your time is running out FAST.
This is incredibly frustating and that's before I even get onto the shocking call drop out rate I have been experiencing over the last 3 months. I live in Balmain, 5 minutes from the largest CBD in the country and I can't hold on to a call. I can also identify a minimum of 3 dead spots or drop out zones (guaranteed to fail) in a 5km drive from Balmain to Sydney CBD. How much of a joke can this be??
I have been a very loyal fan of the Vodafone brand for over 15 years, but I am now reaching breaking point. I am doing my best to avoid going to Telstra and would never consider Optus. Vodafone.....your time is running out FAST.