Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5753 Someone from QLD thinks vodafone is 90% at 28 Dec 2010 04:45:36 AM
I've been a 3 customer ever since they started up here in Australia and, after the amalgamation of the 3 Hutchison and Vodafone companies, I pretty much assumed the coverage would be as superior as 3's - Boy was I wrong. I started a contract on the new Xperia X10 with Vodafone only to find that my phone likes to randomly switch itself on and then off - This can happen a dozen times, one after the other or until I take out the battery. I called for tech support on their Customer Hotline and instead of talking with Vodafone they patch me straight through to Sony Ericsson's Tech Support, who then tell me that I need to call Vodafone. After this happening several times I ended up wandering over to a Vodafone store and they tell me that I need to call Vodafone. Heh. I have a contract with Vodafone and paying for phone insurance YET instead of helping me with an issue THEY need to resolve I get palmed off to another company who have no idea why I'm calling them.
The issue with coverage is a joke. Most of my mothly cap goes towards romaing data charges, who cares if I'm on an unlimited plan. I have to worry about being charged 20 odd cents per MB of data that isn't included in the plan. I live in an inner city suburb and at home I'm always roaming. I can rarely send or receive MMS' and the call quality is disgusting, with occassional drop outs, due to the reception clicking in and out of 3G - Sometimes I have no reception at all, but this isn't a major issue with me. I still have my 3 phone, thank God, and I tend to gravitate towards that most of the time.
Final summation: Don't get sucked in to their awesome plans! When it's too good to be true, it almost always is.
~ Ciaran, Brisbane
The issue with coverage is a joke. Most of my mothly cap goes towards romaing data charges, who cares if I'm on an unlimited plan. I have to worry about being charged 20 odd cents per MB of data that isn't included in the plan. I live in an inner city suburb and at home I'm always roaming. I can rarely send or receive MMS' and the call quality is disgusting, with occassional drop outs, due to the reception clicking in and out of 3G - Sometimes I have no reception at all, but this isn't a major issue with me. I still have my 3 phone, thank God, and I tend to gravitate towards that most of the time.
Final summation: Don't get sucked in to their awesome plans! When it's too good to be true, it almost always is.
~ Ciaran, Brisbane