Live in the Illawarra and work at Hebersham (Mount Druitt )in Western Sydney. There are 17 spots along the 1hr 15 min journey where there is no coverage & the line drops out & many others where it sounds like I am talking underwater like a chipmunk. One of those lasts for six minutes! Vodaphone won't allow calls to Telstra's Directory Assistance line even though this has been the national phone inquiry line for decades. It diverts the call to the Vodaphone 123 line (should be called the Oh Deary Me line!) and which is slow while they google a number because their database is inadequate. At least 5 out of 10 inquiries can't be satisfied and I often give up in disgust, many times after three and four minutes of waiting. After I was so disillusioned about not being able to get a phone number for Westmead Children's Hospital in Sydney for at least seven minutes of waiting and three separate phone calls, I rang the Customer Service line (long wait & the phone kept dropping out)and someone did call me back the next day and they promised to look into it and get back to me....that was five months ago and I have heard nothing. Also unable to dial 1900 lines (for competitions). Great disappointment with the Customer Service Centre for help being run out other countries. I am offended at the odd hours they SMS me with their tripe marketing & I am over not receiving texts promptly from my teenagers who we bought phones for in case of emergencies. Receiving them 2 days late hardly helps a crisis. It is not good enough and I am leaving, never to return. The website has been ridiculously slow & convuluted to get answers from over the years and I feel like we the customers are just the cash cows. The management & corporate handling of this has been laughable to those of us who work in companies who do care out their customers and work hard to improve services and keep clients informed. It's an emabarassment. Bye Bye