Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5777 Someone from QLD thinks vodafone is Substandard at 28 Dec 2010 05:16:20 AM
Wireless Internet is very poor. I was duped at the shop when told the area I live in had excellent reception so I signed up for 24mths. Once home the Dongle didnt even work and took me 3 days for a " technician " to go through the steps with me. This didnt work either so I went back to the shop and was told they cant help me and I was to phone the helpline. Great.
Eventually I was connected but still suffer from bad connection speeds and dropouts. Some days I cant connect at all.
Eventually I was connected but still suffer from bad connection speeds and dropouts. Some days I cant connect at all.
28 Dec 2010 08:26:31 AM: I had the same experience in Broadbeach, Qld -4218. Constant problems with the dongle. Took it back to the "Vodafone" branded shop in Oasis centre where I bought it. Was told they were "just a franchise" and could not help,funny how they never said that when they took my money in the first place. They said I should call the helpline or take dongle to the "proper" Vodafone shop in Pacific Fair. First I called the helpline, who of course couldn't help. Took dongle to Pac Fair where an "expert" altered so many settings in my computer that nothing else worked when I got home either. Took my computer to a local "geek squad", they said Vodafone had stuffed the settings. Went back to Pac Fair but of course they refused to refund the 50 bucks it cost me for the geeks. Vodafone is a shit company, happy to take your money and couldn't care less about providing anything back. I'll try Telstra, but who knows if they'll be any better - compared to USA and Europe, mobile telecomms service standards in Australia are a joke and the government does zip.
28 Dec 2010 10:10:35 AM: I was duped at Pacific Fair too. BIG VODAFONE signs everywhere, but they don't seem to have ANY pull with the ACTUAL VODAFONE when it comes to problems or questions. The store in Pacific Fair won't even answer the phone when it's ringing under their nose. I SAT THERE and WATCHED them ignore it! For half an hour! They're NOT INTERESTED in your problems, they ONLY WANT YOUR MONEY! Big smiles to new customers, existing customers can go and get stuffed, we've already GOT you in a contract, and if you try and break free or default on your payments, WE'LL JUST DEFAULT 'YOU' ON THE CRA FOR FIVE YEARS!!! This is how they flog us into line, like good little slaves/milk cows. HATE 'EM
29 Dec 2010 07:34:57 AM: I had a same problem, luckily mine was a post paid but no lockin contract. got rid of them and went to another carrier using the Optus wireless network. Similar problem at home. got rid of wireless internet and went back to ADSL.