Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5791 Someone from NSW thinks vodafone is Epicfail at 28 Dec 2010 05:32:20 AM
I signed up one month before moving to an area with no service at all despite coverage maps showing coverage. I was unaware that I possibly could have got out of the contract back then and now it only has 2 months to go.
Not only do I have no coverage, I haven't been able to access my online bills for 12 months since changing ISP's. I have continued to pay my cheap ($10pm) plan because I get $130 credit each month and it's useful when away from home. I was told I could get out of my plan once I finally complained to TIO but who would want to give up $10 giving you $130pm calls and sms's. I would love to be able to use my plan all the time. I'd also love to be able to see my bills. Surely paper bills could have been arranged when they realised I had this problem.
I also recently purchased Vodafone (Crazy John) mobile braodband for times I'm in Canberra and Sydney (useless at home)only to find even in Sydney the reception is terrible. I'm now having to use my daughter's internet as the Vodafone mobile internet is too unreliable. I should have learned my lesson by now.
I've gone to the class action site to register but think I need a slap upside the head for being silly enough to choose Vodafone again.
Not only do I have no coverage, I haven't been able to access my online bills for 12 months since changing ISP's. I have continued to pay my cheap ($10pm) plan because I get $130 credit each month and it's useful when away from home. I was told I could get out of my plan once I finally complained to TIO but who would want to give up $10 giving you $130pm calls and sms's. I would love to be able to use my plan all the time. I'd also love to be able to see my bills. Surely paper bills could have been arranged when they realised I had this problem.
I also recently purchased Vodafone (Crazy John) mobile braodband for times I'm in Canberra and Sydney (useless at home)only to find even in Sydney the reception is terrible. I'm now having to use my daughter's internet as the Vodafone mobile internet is too unreliable. I should have learned my lesson by now.
I've gone to the class action site to register but think I need a slap upside the head for being silly enough to choose Vodafone again.