Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5795 Someone from NSW thinks vodafone is continuously failing at 28 Dec 2010 05:34:38 AM
I have been with Vodafone for a little over 2 years after being assured by them that they had a better phone coverage than Optus. I spent long periods of time trying to have my service dropout problems resolved but each time it was the same story - "you have total coverage in those areas (?") I changed settings in my phone with the assistance of a service person at Vodafone and then after the first 12 - 13 months of my contract I was advised it must be the phone handset causing the issue and at that point the phone was out of warranty and therefore my problem as it was a Nokia issue. NOkia of course referred me back to my carrier and I was on the "roundabout". When my contract was up I was assured (by Vodafone - funny how easy it is to get on to the "renew your contract" people) that a new phone would assist in the service not dropping out etc. I therefore signed up for a new 24 month plan with a new phone and now find that it is even worse than before with random dropouts and disconnections. I have managed to contact the complaints dept who put me through to the "technical department" who got me to take out my battery and sim card and clean the dust off them!. Of course at the time of speaking to them I had service, even though it was minimal. I find when you can contact them there is never any resolution to the continual dropouts.