Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5815 Someone from SA thinks vodafone is Completely at 28 Dec 2010 05:48:26 AM
Hi
Vodafone ,Three broadband connection $49 cap for 24 months , so not possible to come out of the contract due to huge exit fee .
Connection is such that it will not remain stable for more than 15 minutes , speed drops , gets disconnected . One hr work takes 3 hrs
Broadband modem hardware have pathetic quality goes bad every three months . Even in warranty the customer service refuses to change it and asks to buy a new one for $50 .
It seems Vodafone is either making too much money or the business of a Telecom operator is un viable that they have to retort to practices which are no less than cheating the customer .
Thanks for providing the forum to at least vent out
Regards
Vodafone ,Three broadband connection $49 cap for 24 months , so not possible to come out of the contract due to huge exit fee .
Connection is such that it will not remain stable for more than 15 minutes , speed drops , gets disconnected . One hr work takes 3 hrs
Broadband modem hardware have pathetic quality goes bad every three months . Even in warranty the customer service refuses to change it and asks to buy a new one for $50 .
It seems Vodafone is either making too much money or the business of a Telecom operator is un viable that they have to retort to practices which are no less than cheating the customer .
Thanks for providing the forum to at least vent out
Regards