Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5843 Someone from ACT thinks vodafone is WHERES MY SAT NAV? at 28 Dec 2010 06:05:47 AM
i got roped in as well. i got a new nokia n97 mini for "free" on a 24
month $29 contract with the first 12 months being half price at $14.50.
my first bill is 41 dollars. i rang them and it said there was a 40
minute wait to speak to someonbe. after 29 minutes, the line went dead.i
was furious!when i got through, they said i hadnt 'activated' the
discount yet, they transferred me to the "discount activation" centre
which was closed. i rang back the next day, and left a message for
someone to call me back. they said i was billed the full rate pro rata
and that my discount would start from the date of THIS call not the date
i started the contract. i got a text message sayinbg my discount starts
from now, so i saved it so i can give it to the ombudsmen when they try
to bill me more than %14.50 next month! the nokia comes with sat nav
which was a selling point for me. too bad the internet connection drops
out or takes to long to load a page, the sat nav is rendered USELESS!!
IF YOU KNOW ANYONE WHO IS THINKING OF SIGNING UP WITH VODAFONE, TELL
THEM TO forget it!!
month $29 contract with the first 12 months being half price at $14.50.
my first bill is 41 dollars. i rang them and it said there was a 40
minute wait to speak to someonbe. after 29 minutes, the line went dead.i
was furious!when i got through, they said i hadnt 'activated' the
discount yet, they transferred me to the "discount activation" centre
which was closed. i rang back the next day, and left a message for
someone to call me back. they said i was billed the full rate pro rata
and that my discount would start from the date of THIS call not the date
i started the contract. i got a text message sayinbg my discount starts
from now, so i saved it so i can give it to the ombudsmen when they try
to bill me more than %14.50 next month! the nokia comes with sat nav
which was a selling point for me. too bad the internet connection drops
out or takes to long to load a page, the sat nav is rendered USELESS!!
IF YOU KNOW ANYONE WHO IS THINKING OF SIGNING UP WITH VODAFONE, TELL
THEM TO forget it!!