Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5887 Someone from SA thinks vodafone is Voda network seriously poor and has never delivered as promised. at 28 Dec 2010 06:24:50 AM
As a business user, I left Optus because we lost our local account manager. I switched to Vodafone because a Voda agent (local) promised us we'd always have local support if we had problems. This is has ALWAYS been the case. This has been almost three years. Thanks Red Mercury.
To those complaining about specific phones (particularly iPhones) their poor reception and antennas is well documented. It is your fault. I also chose a phone that delivers poor reception in my home. The good ol' Nokias power on. Suggestion is research the antenna and transmission power.
Now the buckets: the promised expansion to the actual VODA network and increased data speeds have never eventuated. I thought it would be OK as I'm not normally "too far" away from what I believe to be metro or reasonable regional locations.
Data speeds for wireless internet access in Sydney are rarely HSDPA (normally 3G only) and one of the worst locations is the airport (where you really need it). Coverage in Newcastle NSW was hopeless and we're talking one of Australia's largest cities.
What burned me most (as I do travel extensively) was a total lack of coverage (on both phones) at Heathcote in Victoria, a significant regional town in a significant regional area (Bendigo). Heathcote is not much more than 100km from Melbourne, yet reception is only picked around Lancefield.
Forget it if you want to go down the Yorke Peninsula (SA) once you're past Ardrossan. Point to point across the water it is less then 70km so not hard to fire a signal straight across the water. Telstra doesn't seem to have problem getting down there.
Oh, and don't let me forget that Vodafone itself called me to try and poach the business away from their own agent that had supported our business well over the life of our contract. Shame on you vodafone.
We are just deciding what to do now... stay with Voda (for the beaut agent customer service) or take the plunge and go to Telstra for the superior coverage.
But like most here I HATE offshore call centres. So if I can get a local account manager, the decision is likely made.
To those complaining about specific phones (particularly iPhones) their poor reception and antennas is well documented. It is your fault. I also chose a phone that delivers poor reception in my home. The good ol' Nokias power on. Suggestion is research the antenna and transmission power.
Now the buckets: the promised expansion to the actual VODA network and increased data speeds have never eventuated. I thought it would be OK as I'm not normally "too far" away from what I believe to be metro or reasonable regional locations.
Data speeds for wireless internet access in Sydney are rarely HSDPA (normally 3G only) and one of the worst locations is the airport (where you really need it). Coverage in Newcastle NSW was hopeless and we're talking one of Australia's largest cities.
What burned me most (as I do travel extensively) was a total lack of coverage (on both phones) at Heathcote in Victoria, a significant regional town in a significant regional area (Bendigo). Heathcote is not much more than 100km from Melbourne, yet reception is only picked around Lancefield.
Forget it if you want to go down the Yorke Peninsula (SA) once you're past Ardrossan. Point to point across the water it is less then 70km so not hard to fire a signal straight across the water. Telstra doesn't seem to have problem getting down there.
Oh, and don't let me forget that Vodafone itself called me to try and poach the business away from their own agent that had supported our business well over the life of our contract. Shame on you vodafone.
We are just deciding what to do now... stay with Voda (for the beaut agent customer service) or take the plunge and go to Telstra for the superior coverage.
But like most here I HATE offshore call centres. So if I can get a local account manager, the decision is likely made.