Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5927 Someone from Somewhere else thinks vodafone is Overcharging at 28 Dec 2010 06:42:48 AM
Vodafone have been charging me for a contract that ended in April 2010. When I FINALLY got through on their overseas number after 5 attempts and over an hour of waiting. I have written 3 times on their customer service contact email and they agreed to reimburse only the amount the call and the email, even though the email was to follow up why I hadn't been reimbursed. I still haven't been reimbursed and plan to contact WA Commerce Department consumer complaints to follow up formally.
..and I am still being billed by Vodafone!
..and I am still being billed by Vodafone!
28 Dec 2010 04:54:55 PM: Stop paying the bill and then you can get your money back if they take you to court.
5 Jan 2011 10:40:54 AM: You should check whether your not paying a bill you appear not to be liable to pay has enabled Vodafone to make a false report to the various credit check databases. It could mean that their mistake is giving you a bad credit rating.And then it could be YOU taking them THEM to court.
14 Jan 2011 05:41:06 PM: Talk to Vodafone man. Don't listen to idiots that tell you not to pay,
14 Jan 2011 05:49:58 PM: Pay the bill, but escalate to the TIO :)
20 Jan 2011 01:37:55 PM: And make sure you get paid interest on the money they shouldn't have had for the time they have had it. Make sure you HAVE a high interest bearing account, even if it only has $1 in it.You'd have more, but Vodafone has it.