Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5945 Someone from SA thinks vodafone is Frustrating at 28 Dec 2010 06:49:47 AM
I live in Adelaide's North Eastern suburbs and switched to Vodafone about 14 months ago after being a Telstra customer of over 18 years. Took out a $124 plan which included mobile internet (via USB modem). Having switched to Vodafone my wife also takes a $30 prep paid plan also.
I'll say from the outset that the Technical service received has been excellent - much better than Telstra but the phone and internet coverage, particularly in my area has been very disappointing. Running a small business from home, I find that I cannot have a decent conversation without fear of dropping out (which usually happens). I've actually given up on the trying to get reliable coverage through the USB modem and put it down as a bad investment!
I sent an email to Vodafone reporting the problem and seeking some advice of proposed system upgrades which may improve these services, particularly in my area. To their credit, I received a reply within 24 hours stating that there were no planned upgrades to these services - which means one of two things. Either I will attempt to opt out of my plan and switch back to Telstra or Optus or, if this is not possible, wait until it expires in October 2011 and put up with the the poor frustrating service.
This is a pity because I have found Vodafones customer service to be 100 times better than that of Telstra, but Telsra's reliability is 100 times better than Vodafones - even though you have to pay through the nose for it!
I bet that Telstra are rubbing their hands wathcing this whole episode unravel.
I'll say from the outset that the Technical service received has been excellent - much better than Telstra but the phone and internet coverage, particularly in my area has been very disappointing. Running a small business from home, I find that I cannot have a decent conversation without fear of dropping out (which usually happens). I've actually given up on the trying to get reliable coverage through the USB modem and put it down as a bad investment!
I sent an email to Vodafone reporting the problem and seeking some advice of proposed system upgrades which may improve these services, particularly in my area. To their credit, I received a reply within 24 hours stating that there were no planned upgrades to these services - which means one of two things. Either I will attempt to opt out of my plan and switch back to Telstra or Optus or, if this is not possible, wait until it expires in October 2011 and put up with the the poor frustrating service.
This is a pity because I have found Vodafones customer service to be 100 times better than that of Telstra, but Telsra's reliability is 100 times better than Vodafones - even though you have to pay through the nose for it!
I bet that Telstra are rubbing their hands wathcing this whole episode unravel.