Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5948 Someone from TAS thinks vodafone is Shockingly bad at 28 Dec 2010 06:51:00 AM
I moved from Sydney to Legana just outside of Launceston in July. I have NO reception where I live. None, zip, zero. It's not like I'm out in the middle of the country either. If I drive up to the Legana shopping centre, I still have no reception, I don't get reception until I am almost in Launceston itself, and then it drops out in a lot of places in Launceston. I am in the middle of a 2 year contract, although I've been with Vodafone for over a decade. They want me to pay $120 for every month since I moved here and in that time I have been able to send and receive a few text messages over the full month whilst in town, and to make a couple of phone calls. When I have rung up to complain it is near impossible to slice through the layers of computerised help to speak to a person, and when I do speak to people, they are of no help, but make "a note in my file" which translates to nothing as the next time I call, there is no information available to the next person about my issues. I cannot use my phone, this is a joke! I am trying to set up a business and I do not have the use of my mobile phone. Now I can't use it at all as I refuse to keep paying huge bills for no service. They can't call me to discuss it, because I have no reception, and they can't reach me. You'd think they'd realise there's a bit of an issue when they can't even ring you to talk to you due to your constant lack of reception. I guess my next step is to go to the Ombudsman. EPIC FAIL Vodafone.
28 Dec 2010 06:05:44 PM: So i am unsure how Voda could now you were going to move somewhere with no coverage when you signed up 12 months before you moved ? A little bit of personal responsability goews a long way, Had you of lost coverage at your Sydney address then i think you would have fair reason to complain, But you move mid contract and expect out ? Also if you know they cant contact you on your mobile logic says you would give them another contact number rather than set them up to fail... ???