Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5963 Someone from VIC thinks vodafone is Premium Texts at 28 Dec 2010 07:01:39 AM
I have been recieving weather texts everyday (which are a premium service), and it costs me $10 per month. I have tried countless times to cancel these premium texts and I keep recieving them. I have tried to do this by calling the customer assistance number at least 20 times, and then I tried even going in store to cancel them. They told me that they cant do anything from the store, and that I need to call the customer assistance number. This has gone on for the last two years and I am still paying for and recieving texts I dont even want!
Also, the coverage is horrendous and the waiting times to get any kind of assistance over the phone are ridiculous (and when you do finally get onto someone, good luck if you can actually understand them)! Thank god I only have 5 months left on my contract, then it will be good riddance Vodafone!
Also, the coverage is horrendous and the waiting times to get any kind of assistance over the phone are ridiculous (and when you do finally get onto someone, good luck if you can actually understand them)! Thank god I only have 5 months left on my contract, then it will be good riddance Vodafone!