Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5985 Someone from ACT thinks vodafone is at 28 Dec 2010 07:11:20 AM
We unfortunately have 3 as our ISP and it runs terribly. As for Vodafone I have had the usual drop outs etc and after contacting the TIO received a call from a Vodafone rep and was told that they were unaware of any issues with the network(they must think I'm an idiot) they also tried to tell me that it is a software issue with my handset, if that is the case why do other people I know with different brands of phone have exactly the same problem. Why can't Vodafone just admit they have problems and stop telling blatant lies to their customers. By the way they have sent me an email asking me to tell them what the issues were. They should already know! I feel this is just a delaying tactic to stop people leaving in droves which I would if there were no penalties such as having to return my handset.