Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5992 Someone from SA thinks vodafone is No Happy. at 28 Dec 2010 07:16:20 AM
Was told by a vodafone rep that I would NOT be charged text messages while I was in the UK but charged for the phone calls. I purchased a UK phone to make the calls and used my aussie vodafone to text people. Then found a bill over $200! I tried to contact them about not being too please with the information I was told but no response. Tried to email but kept getting 'it is in the system' type responses which then said "we have not heard from you for 48 hours and now assume the problem has been fixed'. Problem was definately NOT fixed and still had problems getting through. On hold for ages. I would like to get out of my contract early but it will cost too much. Looking forwrad to signing up with another company. NOT HAPPY.