Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6039 Someone from NSW thinks vodafone is where do I start? at 28 Dec 2010 07:40:05 AM
I had been a faithful customer of "VodaSucks" to the point I had 2 phones and a USB modem with them all on post paid. after not being able to contact my partner who worked all over the country side with his job I became more and more frustrated. As for the USB modem well lets just say if you are running a small business from you home computer do not rely on that. Anyway I rang the call centre only to be out sourced to speak to some one posing as an American to cover the Indian accent (GRRRRRRR) I asked how much it would be to get out of my contract as I was over not being able to speak to my partner due to him never having reception. the Person gave me some "who ha" that the phone should only work perfectly in the billing area????? what the hell is that crap? they claim that they have towers every where yet for some reason conveniently they didnt happen to have one in the area he was staying at the time...or the time before or the time before that. so anyway they told me it would cost a small fortune to get both numbers out of the contract but would look into waving the fee for my partners phone. after telling me this was they case but I would have to pay for my number to be dropped I decided it was better to move on and pay my way out. when I got my last bill surprise surprise I was charged for both.... this story will be continued as I am looking in to getting the whole thing waved.
But wait there is more back to the USB I still had time left on my contract for that when I decided to got with Big pond so I told my mum to give me the $40 per month so my younger sisters could use it. all was goo until one of my sisters mates stole the SIM card out of it. anyway we soon figured this out and let Vodafone know so they could cancel the SIM. how ever they didnt so I got this massive bill for Phone calls made from the SIM. after 2 hours or more on the phone to the Indian call centre I finally go it waved but had to pay for they over expense and to cancel the contract.
But wait there is more back to the USB I still had time left on my contract for that when I decided to got with Big pond so I told my mum to give me the $40 per month so my younger sisters could use it. all was goo until one of my sisters mates stole the SIM card out of it. anyway we soon figured this out and let Vodafone know so they could cancel the SIM. how ever they didnt so I got this massive bill for Phone calls made from the SIM. after 2 hours or more on the phone to the Indian call centre I finally go it waved but had to pay for they over expense and to cancel the contract.