Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6044 Someone from QLD thinks vodafone is at 28 Dec 2010 07:41:21 AM
In total I made over 12-13 phone calls to customer care in 3 days... Due to a high number of dropped calls I got to talk to a few operators. Their excuses ranged from something being wrong with my phone to their company merging and that I should understand this because I run a business!!!
Question is does my customer understand that they can't contact me because Vodafone is merging?!
Needless to say Vodafone is still direct debiting my account every month, at will!
Reasons for my frustration: Phone calls dropping, people complaining that they can't reach me, slow internet speed on my mobile broadband and endless wait on customer service. Once you do get through, you find your self talking to a person who apears not to care or not understand what you are talking about.
Question is does my customer understand that they can't contact me because Vodafone is merging?!
Needless to say Vodafone is still direct debiting my account every month, at will!
Reasons for my frustration: Phone calls dropping, people complaining that they can't reach me, slow internet speed on my mobile broadband and endless wait on customer service. Once you do get through, you find your self talking to a person who apears not to care or not understand what you are talking about.