Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6049 Someone from VIC thinks vodafone is Frustratingly Failing at 28 Dec 2010 07:42:47 AM
My reception from home is almost non existent and YIP I signed up for a two year contract for almost $80 per month. If I stand in the right spot, holding my mouth in a certain position, occasionally the phone call may not drop out. Failing that, I can be found walking around the house waving my phone in the air with my three children 6,5 and 3 chasing after me- occasionally I can stand out in the middle of the road and HURRAH I might even get three bars reception. Not only am I paying $80 per month, I am also paying additional costs of calling from my landline, when I shouldn't have to use it at all. The reason I paid $80 per month is so that I could call NZ with my $550 credit that I should have access to. I recently complained to Vodafone who told me that Yes, I am in a low (NO!) reception area. This isn't what they told me when I signed my contract - they were more than happy for me to sign the dotted line, accepting a service they couldn't even provide. They have offered to reduce my monthly fee to $50 per month and waive my current month's bill or alternatively I can buy the handset for $450. What's the choice? I can't afford to buy the phone at this point so it looks like I am stuck with another 18 months of no reception and using only using the phone when I am out of the house. Go Vodafone.