Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6055 Someone from QLD thinks vodafone is not real good for coverage at 28 Dec 2010 07:44:57 AM
We live just North of Maryborough and the reception here is very marginal. Sometimes we have one bar of reception outside the house in selected areas around the house, but nothing inside the house. Try to carry on a conversation and it's subject to poor quality reception and dropped calls. If it's raining, forget about it totally, there is no reception.
We ended up having to get a Virgin Mobile phone (which uses the Optus Network) just to receive calls at home. Even with the Virgin Mobile, the phone only works outside the house, so this is a real telecommunications black spot here.
However, on the plus side of things, we have five mobile phones with Vodafone and we are on the 365 day value bundle, so we only recharge once a year with $20 or $30 and we can ring each other for free using Vodafone minutes. We don't make that many outside calls and it's mainly for family contact that we have the Vodafone phones. We can still usually get text messages through at times when the reception comes on. The signal switches between about three towers as we are at the fringe reception of the three.
Has anyone ever heard of Ogmore? It is a small community around 17 km off the highway about two hours North of Rockhampton with a population of around 20 - 30 people. Funny thing is that the only decent mobile phone reception there is with Vodafone and my daughter's brand new phone works fantastically there, but it won't work at all here at home. Our Virgin Mobile phone on the Optus Network won't work at all at Ogmore and our friend's Telstra mobile is about as useful there as our Vodafone Mobile is here.
We'd be really happy with Vodafone if we had decent reception here. We usually deal with the store in Hervey Bay and find the staff to be friendly and polite.
Please Vodafone, put in another tower to cover this black spot and we'll be very happy.
We ended up having to get a Virgin Mobile phone (which uses the Optus Network) just to receive calls at home. Even with the Virgin Mobile, the phone only works outside the house, so this is a real telecommunications black spot here.
However, on the plus side of things, we have five mobile phones with Vodafone and we are on the 365 day value bundle, so we only recharge once a year with $20 or $30 and we can ring each other for free using Vodafone minutes. We don't make that many outside calls and it's mainly for family contact that we have the Vodafone phones. We can still usually get text messages through at times when the reception comes on. The signal switches between about three towers as we are at the fringe reception of the three.
Has anyone ever heard of Ogmore? It is a small community around 17 km off the highway about two hours North of Rockhampton with a population of around 20 - 30 people. Funny thing is that the only decent mobile phone reception there is with Vodafone and my daughter's brand new phone works fantastically there, but it won't work at all here at home. Our Virgin Mobile phone on the Optus Network won't work at all at Ogmore and our friend's Telstra mobile is about as useful there as our Vodafone Mobile is here.
We'd be really happy with Vodafone if we had decent reception here. We usually deal with the store in Hervey Bay and find the staff to be friendly and polite.
Please Vodafone, put in another tower to cover this black spot and we'll be very happy.