Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6077 Someone from NSW thinks vodafone is ENGINEERED FAILURE at 28 Dec 2010 07:54:13 AM
Same as everybody else. I actually used to work for Vodafone 5 years ago when they were a very progressive, customer orientated organisation with local call centres in Tasmania and a customer'service' ethic. It is embarassing to see what has happened to them, particularly since the merger with Hutchison "3". They have lost focus on the customer, have rushed "half-baked", poorly tested technology into the market-place and hidden behind a wall of bureacracy rather than address each customer's specific issues. This never happened in the past when Vodafone was a "challenger" brand in Australia, eager to offer the best deals, progressive technology and great customer experience. The race to transform into one of the big players (Telstra/Optus)driven by the new Hutchison "3" leadership team, has failed to recognise that you can only get there if you look after your customers and treat them like gold. Prior to this website, I am certain that Vodafone assured themselves that disgruntled individual customers would never be able to bring them into account for their poor performance. It appears that people power is alive and well thanks to the internet where the silent majority now have the most powerful Voice, strong enough to bring this arrogant organisation into account.
28 Dec 2010 08:01:07 AM: Great analysis....this is the root cause of the issues...imo, when this site clicks through 10k complaints..some senior execs from Newbury may be headed to our sunshine if they can get out of Heathrow! I have used the Network around the globe, the local management here are damaging a solid Global brand.