26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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6083 Someone from QLD thinks vodafone is Totally Fail at 28 Dec 2010 07:55:43 AM
Gave up complaining to Vodafone months ago. My problem is the mobile broadband coverage. I have been with them for nearly 3yrs and funny enough, i am going to the shops today to find another provider. For the past 18mths i barely get access to the net in 3 houses that i have lived in during that time and i am metro Brisbane. Calling them is a nightmare, i either get hung up on or im on hold for an hour. Who has time to sit on a phone calling them for an hour to only have them transfer you through to someone else and then someone else and then get hung up on in between. AARRRGGHHH! Over them completely. I have been a loyal vodafone customer for over 15yrs and once my mobile comes out of contract in 2mths i will be moving to someone else - both my mobile and internet (including my husbands, parents and sisters). Vodafone - shame on you!