Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6086 Someone from NSW thinks vodafone is at 28 Dec 2010 07:56:20 AM
My wife and I became Vodaphone Customers 5 weeks ago,my wife is almost due with our second child and we have a 4 year old autistic son so we needed a decent mobile phone service. When we went to sign the contracts we specifically asked and were shown that we were in a zone that was green representing that we had good service. We live in the Newcastle Region. The frustration we have faced ever since is unbelievable,and to speak to a vodaphone was impossible, I spent over 30 mins waiting for a billing enquiry then a further 90 minutes waiting to speak to someone about our service difficulties, my wife and I were sitting in the same room and we couldn't get service.
when I got the ombudsman involved after several attempts to speak to vodaphone, my wife and I were ready to get out of the contracts, they tried to stall us and took several conversations with various people before they accepted blame and said we could send our handsets back without penalty which was a week ago and my wife checked our accounts last night and they have penalised us for contract termination, once again we are being lied too and will be seeking help from the mobile ombudsman.
when I got the ombudsman involved after several attempts to speak to vodaphone, my wife and I were ready to get out of the contracts, they tried to stall us and took several conversations with various people before they accepted blame and said we could send our handsets back without penalty which was a week ago and my wife checked our accounts last night and they have penalised us for contract termination, once again we are being lied too and will be seeking help from the mobile ombudsman.
28 Dec 2010 08:04:09 AM: Hi 6086 if you ported to another carrier the system will charge the early exit fee but that is wiped off when the handset is returned.