Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6089 Someone from NSW thinks vodafone is Wanna punch some joker level of fail at 28 Dec 2010 07:57:12 AM
I have a voda pre-paid phone and internet dongle, so will have my bit to say about both.
The dongle: Now what can i say about service here. started off good, and seemed like a good plan, started doing a online course, then a few weeks (september) into it the connection seemed like it would rival dial up for slowest speed ever and got to the point i couldn't even get to do my course material, so i had to defer for the rest of the semester or get a fail grading, unfortunately this happened after the census date (which means now i have to pay for 2 units which i didn't even get to do). I tried calling customer help, which when i eventually got around to being able to talk to them, told me that i was in a bad reception area, total crap as it had been working good before that.
The phone is a different problem where i see if you get told you are getting vodafone to vodafone credits, then you should be able to contact other vodafone users, does that sound right to you? WRONG, after using standard credit, i couldn't contact anyone much less anyone i knew who has a vodafone account. Secondly, is that with txt messaging, sometimes the messages i get aren't coming thru and some messages i send aren't getting to the person i sent them too. i'm not gonna get into describing the shit that has caused as it would take all day to type.
The dongle: Now what can i say about service here. started off good, and seemed like a good plan, started doing a online course, then a few weeks (september) into it the connection seemed like it would rival dial up for slowest speed ever and got to the point i couldn't even get to do my course material, so i had to defer for the rest of the semester or get a fail grading, unfortunately this happened after the census date (which means now i have to pay for 2 units which i didn't even get to do). I tried calling customer help, which when i eventually got around to being able to talk to them, told me that i was in a bad reception area, total crap as it had been working good before that.
The phone is a different problem where i see if you get told you are getting vodafone to vodafone credits, then you should be able to contact other vodafone users, does that sound right to you? WRONG, after using standard credit, i couldn't contact anyone much less anyone i knew who has a vodafone account. Secondly, is that with txt messaging, sometimes the messages i get aren't coming thru and some messages i send aren't getting to the person i sent them too. i'm not gonna get into describing the shit that has caused as it would take all day to type.
For some ISPS there are plans where if you exceed your download you are not chargedmore, they slow your connection. So it is apparent that some ISPS have control over the speed of connection. As a general technical question, if an ISP were to oversell its wireless service, would a deliberate dropping of the speed of connection of customers enable them to keep more people on line? Even though their connection speed was much reduced.