Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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6091 Someone from QLD thinks vodafone is continual wireless internet drop outs, conitnual 'no device' mesgs, mobile explosive phone bills, aggravating system of automatic 'service selection options' when needing assitance or making complaints at 28 Dec 2010 07:57:25 AM
I unfortunately took out a 2 year contract (wireless internet and mobile phone) and regretted it immediately. Having been told I was in an area of very good wireless reception, I found this not to be the case at all. The Nokia phone was a dud and when sent off for checking for poor battery life and heating up, I was told it had water damage! - must be from the Qld atmosphere. When attempting to go on line, more often than not the computer states there is no device. Eventually it is recognised and I get on line, frequently to have the line drop out. This service has been unreliable, which is unsettling when you have deadlines to meet in submitting work online. This has been an atrocious system, and I am glad to say that next month the two year contract is finished and I will be switching to another service provider.