26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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6100 Someone from QLD thinks vodafone is DISGUISTED! at 28 Dec 2010 08:02:55 AM
Well in total, I have called Vodafone over 5 times, in which all calls lasted atleast half an hour. Firstly the reception on my phone. I am in an area where there is 100% reception, I should be able to use 3G right, however I can only use 2G and there is no cure according to Vodafone Technical Support. I own a blackberry so I use my phone for my business also, and I have actually lost out in profit because people are unable to contact me when i am in this frequent area where there should be reception but isnt. I've got a bill for over $1000, and half of the time, I couldn't even use the phone. I also get random texts that are telling me to pay my bill, when I already have. One day i actually spent 3 hours on the phone to someone, i couldnt even understand that well, who wouldnt let me talk to a supervisor. This is just a glimpse. But as of late Vodafone is a FAIL, and I'm NOT happy!! I'm glad that I'm not the only one in this situation, there really is a problem, and im not going to accept the slight apology from Vodafone Customer service officers as enough anymore!