Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6101 Someone from ACT thinks vodafone is Reception, Internet and messaging at 28 Dec 2010 08:03:55 AM
I have been with vodafail now for 3 years. The first 2 year contract went well without any issues, now it's a different story. I convinced about 6 other people from my family to join vodafail due to my pleasant initial experiences with them. Since then my brother has cancelled his voda contract and gone back to telstra. My parents will be going elsewhere when their contract finishes due to buzzing noises coming from their nokia handset which vodafail couldn't resolve. My wife and I will be terminating our contracts during the middle of 2011 due to bad reception issues, calls going straight to voicemail and not being able to call anyone even with supposed full coverage. I had major issues with my iPhone approx 2 months ago where I couldn't access email and safari, vodafail refused to help. I have had huge bills for my mobile broadband as the USB stick was giving incorrect data usage information. I hope class action comes of this as I will be making our small protest against vodafails pathetic coverage and service issues. We are awaiting our contracts to finish mid next year or before if I take it to the ombudsman. Vodafail... You have lost about 6 customers and soon to lose a further two due to your incompetence.