Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6144 Someone from WA thinks vodafone is Data Usage Pricing at 28 Dec 2010 08:28:15 AM
I was on a pay as you go plan with vodafone. Over a 3 day period I was charged for data usage on my phone which I was not aware of. For some reason my phone had downloaded 54 megabytes of data over this 3 day period. To my surprise vodafone had charged me for this data $1,003.00 which I was shocked to find out. I have tried calling there customer service and got the same service, long waiting times. When I finally got through to someone I explained the complaint and why they do not notify there customers of unusual activity which on an account which was th case in my instance as I never use my phone for internet access. I also asked them how they charge people for data access, what the exact rate they use as I think $1,000.00 for 54 megabytes does not look correct. The person I spoke had no clue and said they would call me back. This was over 2 weeks ago and no one has called me from vodafone to explain this. I now have a bill they sent which they expect me to pay and still have had no respone from vodafone to my complaint. I have now cancelled my account with for a number of reasons but will be taking this further.